Enköhde Consulting
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Case Studies

Recent engagements

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Achieving business process excellence in aged care

A Business Process Architecture case study

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Improving client outcomes in aged care

A Service Design case study

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Needs & Trends in Home Care

Increasing life expectancies and ageing populations, reduced fertility rates, the increase in chronic disease and fiscal pressures all threaten to create a 'perfect storm' for governments, the community and aged care providers.

With more people to look after and with fewer budgetary resources to do so, communities and service providers will have to think and act differently about the way resources are deployed in order to achieve the greatest utilisation and meet consumer and family expectations, as well as types of services are provided.

This paper investigates ways of optimising the home care experience for users by involving consumers directly in the design of future care modes.

DOWNLOAD THE PAPER HERE